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Delivery & Returns

Returns and Refunds

If for any reason the products you receive are faulty or even unsuitable for your purpose return them to us unused, in their original packaging within 14 days of receipt with a refund form, and we will replace the goods or refund your payment less carriage costs in sending the goods. All returns to be authorised by us prior to return. Please email admin@the-ladder-barn.co.uk or call 0113 390 7969 to request a refunds form.

Delivery Charges

All orders will be delivered free of charge (UK Mainland only) with 3 - 5 days. 

Warranty

All products supplied by us are guaranteed against manufacturing defects in materials and workmanship. Terms and Conditions apply. In the event of a defect arising under the warranty the product must be returned to our premises for repair in the original packaging. This is in addition to and in no way effects your statutory rights.